Власть и влияние

44. Robert I. Sutton, “Maintaining Organizational Norms About Expressed Emotions: The Case of Bill Collectors”, Administrative Science Quarterly 36(1991): 245-268.

45. Anat Rafaeli and Robert I. Sutton, “Emotional Contrast Strategies as Means of Social Influence: Lessons from Criminal Interrogators and Bill Collectors”, Academy of Management Journal (in press).

46. Rafaeli and Sutton, “Expression of Emotion”, 31.

474 Примечание

Глава 12

1. Thomas С. Schelling, The Strategy of Conflict (New York: Oxford University Press, 1963).

2. Peter W. Bernstein, “Upheaval at Bendix”, Fortune (November 1,

1980): 48-56.

3. Ibid., 52-53.

4. Hugh D. Menzies, “The Boardroom Battle at Bendix”, Fortune (January 11,1982): 56.

5. Ibid., 60.

6. Ibid., 62.

7. Ibid.

8. Horwitch, “Managing the U.S. Supersonic Transport Program (A)”, 678-949. Boston: Harvard Business School, 1977.

9. Robert A. Caro, The Power Broker: Robert Moses and the Fall of New York (New York: Random House, 1974), 203.

10. Aaron Bernstein, Grounded: Frank Lorenzo and the Destruction of Eastern Airlines (New York: Simon and Schuster, 1990), 84-85.

11. Barry Schwartz, “Waiting, Exchange, and Power: The Distribution of Time in Social Systems”, American Journal of Sociology 79 (1974): 843-844.

12. Ibid., 844.

13. Ibid., 857.

14. Ibid., 859.

15. Bryan Burrough and John Helyar, Barbarians at the Gate: The Fall of RJR Nabisco

(New York: Harper and Row, 1990), 24.

16. Chicago Daily News (December 27, 1972): 4.

17. Seymour M. Hersh, The Price of Power: Kissinger in the Nixon White House (New York: Summit Books, 1983), 44.

18.,Journal of the House, Alabama State Legislature (1977): 2698.

19. Bernstein, Grounded, 42.

20. Gerald R. Salancik, “Commitment and the Control of Organizational Behavior and Belief’, New Directions in Organizational Behavior, eds.

Примечание 475

Barry М. Staw and Gerald R. Salancik (Chicago: St. Clair Press, 1977), 1-54.

21. Peter Bachrach and Morton S. Baratz, “Two Faces of Power”, American Political Science Review 56 (1962): 947-952.

22. Neil Fligstein, “The Intraorganizational Power Struggle: Rise of Finance Personnel to Top Leadership in Large Corporations, 1919-1979”, American Sociological Review 52 (1987): 44-58.

23. David Halberstam, The Best and the Brightest (New York: Random House, 1972), 435-436.

24. Ibid., 437.

Глава 13

1. David Halberstam, The Best and the Brightest (New York: Random House, 1972), 285.

2. Ibid., 53.

3. John W. Meyer and Brian Rowan, “Institutional Organizations: Formal Structure as Myth and Ceremony”, American Journal of Sociology 83 (1977) 340-363; Meyer and W. Richard Scott, Organizational Environments: Ritual and Rationality (Beverly Hills. CA: Sage, 1983).

4. Martha S. Feldman and James G. March, “Information in Organizations as Signal and Symbol”, Administrative Science Quarterly 26 (1981): 171-186.

5. Fred A. Kramer, “Policy Analysis as Ideology”, Public Administrative Review 35 (1975): 509.

6. Richard M. Cyert, Herbert A. Simon, and Donald B. Trow, “Observation of a Business Decision”, Joumal of Business 29 (1956): 237-248.

7. Donald Frey, “The Teenies’ Challenge to the Bean Counters”, The StreetJournal (July 16,1990): A12.

8. Maryann Keller, Rude Awakening: The Rise

, Fall, and Struggle for Recovery of General Motors (New York: William Morrow, 1989), 216.

9. Ibid., 105.

10. Mark Stevens, Sudden Death: The Rise and Fall of E.F. Hutton (New York: Penguin, 1989), 277.

476 Примечание

11. Halberstam, The Best and the Brightest, 304-305.

12. Ibid., 562-563.

13. K. Smith and Robert C. Alexander, Fumbling the Future: How Xerox Invented, Then Ignored, the First Personal Computer (New York: William Morrow, 1988).

14. Ibid., 134.

15. Ibid., 218.

16. H Thomas Johnson and Robert S, Kaplan, Relevance Lost: The Rise and Fall of Management Accounting (Boston: Harvard Business School Press, 1987).

17. Christopher Byron, The Fanciest Dive (New York: W.W. Norton, 1986), 56-57.